AII returns and refunds must be done in-store within 28 days (14 days for online orders). Proof of purchase, and all labels and packaging are required for all returns, in accordance with our returns and refund policy.
Excluding the list* below, Kevins will refund or exchange any unused products returned within 28 days (for in-store purchases) OR 14 days (for On-line purchases), with proof of purchase, in it’s original packaging with labels attached (where applicable) and in the ORIGINAL RESALEABLE condition.
*EXCLUDED FROM REFUNDS AND EXCHANGES:
Shirts/Blouses if opened
NO refunds on Salwar/Khameez/Dupata items. We will only exchange for a different size.
USED/WORN GOODS – COMPLAINTS
Complaints on worn/used goods will take a minimum of 14 days to resolve, as these will be sent to the manufacturer for appraisal. If they accept liability we will gladly replace the item, if the correct receipt is produced.
NONE OF THE ABOVE AFFECTS YOUR STATUTORY RIGHTS
Return costs are the responsibility of the customer unless goods are faulty.